Return & Refund Policy – Esha Beauty Pro

Effective Date: 23.02.205

At Esha Beauty Pro, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help! Please read our return and refund policy carefully.

1. Eligibility for Returns

You may return your item if it meets the following conditions:
✔ The return request is made within 30 days of delivery.
✔ The item is unused, undamaged, and in its original packaging.
✔ The product is not a custom or personalized order (customized items are non-returnable unless defective).
✔ Proof of purchase (order number or receipt) is provided.

2. Non-Returnable Items

❌ Opened or used products.
❌ Custom-made or personalized items.
❌ Clearance or final sale items.
❌ Items damaged due to misuse, improper handling, or accidental drops.

3. Return Process

1️⃣ Submit a Return Request

• Email us at info@eshabeautypro.com with your order number, reason for return, and product images (if applicable).
  2️⃣ Wait for Approval

• Our team will review your request and respond within 48 hours with return instructions.
  3️⃣ Ship the Item Back

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• Use a trackable shipping service to ensure we receive your returned item.
  4️⃣ Inspection & Refund Processing

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.

4. Refund Policy

✔ Approved refunds will be processed within one Week after inspection.
✔ Refunds will be issued via the original payment method.
✔ Shipping fees are non-refundable, except for cases where we sent the wrong or defective item.

5. Exchanges

✔ We only replace items if they are defective or damaged upon arrival.
✔ If you need an exchange for the same product, contact us at info@eshabeautypro.com

6. Late or Missing Refunds

If you haven’t received a refund yet:
✔ Check your bank account again.
✔ Contact your credit card company (it may take time for your refund to be posted).
✔ If you still have not received your refund, please email us at info@eshabeautypro.com

7. Damaged or Incorrect Orders

If you receive a damaged or incorrect item:
✔ Contact us within 48 hours of delivery with clear product images.
✔ We will provide a free replacement or issue a refund for the incorrect/damaged item.

8. Contact Us

If you have any questions about our Return & Refund Policy, please reach out to us:

📧 Email: info@eshabeautypro.com
📞 Phone: +92 309 860 1505
📍 Address: Small Industries estate 51310 Sialkot Pakistan

We appreciate your trust in Esha Beauty Pro! 💖

Would you like to offer a money-back guarantee or store credit option for refunds? 😊